One of Australia’s largest family-owned transport businesses, Dyson Group, is marking its 65th year by embarking on a digital transformation in collaboration with cloud IT specialist PrimeQ.
The transformation is designed to create competitive advantage for the fourth-generation family business, which was established in 1952.
Dysons operates a large part of Melbourne and rural Victoria’s metropolitan bus services as well as school and charter coach services throughout Victoria and New South Wales.
PrimeQ will implement an Oracle Cloud solution across the group, creating a fully-integrated digital core to enhance data collection and reporting. The solution will have at its core a cloud based Oracle JD Edwards ERP running on Oracle Infrastructure as a Service and will be complimented by Oracle Software as a Service capabilities in the areas of Transportation Management, Customer Experience and Human Capital Management.
“Dysons operates over 490 buses and coaches and employs around 930 people in metropolitan Melbourne, regional Victoria and New South Wales,” Group Manager Business Improvement, Vivienne Eyles said.
“Our new cloud-based IT system will allow us to provide more detailed reporting to our customers and will support our achievement of key contract deliverables.
“It will also create a platform for new innovations that will enhance our reputation for safety and reliability which have contributed to Dyson’s success and longevity over 65 years.
“The Dyson Group is pleased to work with PrimeQ to bring the best of breed in IT to passenger service delivery.
“Dysons selected PrimeQ and Oracle as our preferred implementation and technology partners following an extensive selection process.
“The Oracle cloud platform offers Dysons a true integrated solution.”
“As a family-owned business we wanted our systems integrator to be a strong cultural fit and PrimeQ’s values, with its focus on always putting the customer first, are aligned with our own.
“PrimeQ engaged with us, demonstrated an understanding of our business and gave us confidence in their approach.”
PrimeQ CEO Andrew McAdams said: “PrimeQ is pleased to support the Dyson Group with a five plus five-year partnership that includes ongoing technical assistance.
“Dysons has chosen a powerful Oracle platform with integrated cloud capability and we expect to go live in mid-2018,” Mr McAdams said.
“The new system will allow Dysons to reduce manual data entries and automate administrative processes to create productivity gains.
“This will allow Dysons to focus its attention on data analysis and business improvement.
“PrimeQ looks forward to building a strong partnership with Dyson over the coming years as we support the company through its digital transformation journey.”
PrimeQ sells, implements and supports Oracle Cloud enterprise software and provides long-term annuity protection. It employs over 90 staff with offices across Australia and New Zealand.